PRIVACY POLICY
Effective Date: 29/01/2025
ICURACONNECT (referred to as “We,” “Us,” or “Our”) is committed to ensuring the privacy, security, and confidentiality of personal and health information collected through our telemedicine platform. This Privacy Policy outlines how we collect, use, store, and protect your information in compliance with Indian laws, including:
- Information Technology Act, 2000 (IT Act) and amendments
- Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPI Rules)
- Telemedicine Practice Guidelines (TPG) 2020
- Personal Data Protection Bill (if applicable)
By using our website, mobile application, or services, you consent to the terms of this Privacy Policy.
1. INFORMATION WE COLLECT
We collect and process the following types of data:
1.1 Personal Information:
- Name, gender, date of birth, contact details (email, phone number), address
- Government-issued identification (if required for verification)
1.2 Health Information:
- Medical history, prescriptions, diagnostic reports, symptoms, and consultation details
- Doctor-patient interactions via video/audio/text consultations
- Any additional health-related information shared voluntarily
1.3 Technical & Usage Information:
- IP address, device information, browser type, and location data (if permitted)
- Website/app activity logs, cookies, and analytics data
1.4 Payment Information:
- Transaction details (billing, payment method, order history)
- We do not store your debit/credit card details; all payments are processed via secure third-party payment gateways
2. HOW WE USE YOUR INFORMATION
Your information is collected for the following purposes:
- To provide telemedicine services, including doctor consultations and health monitoring
- To verify identity and prevent unauthorized access to our platform
- To process payments and manage billing
- To improve user experience and personalize platform features
- To comply with legal and regulatory requirements
- To communicate important updates, including appointment reminders, prescription details, and service notifications
- For research and analytics, ensuring anonymized data is used to enhance services
3. DATA STORAGE & SECURITY MEASURES
We implement strict security measures to protect your personal and health data:
- End-to-end encryption of health records and communications
- Role-based access control to ensure only authorized personnel access patient data
- Secure cloud storage with regular vulnerability assessments
- Two-factor authentication (2FA) for user accounts
We retain health records as per legal requirements and delete or anonymize data when no longer required.
4. SHARING & DISCLOSURE OF INFORMATION
We do not sell, rent, or trade your personal data. Information may be shared only in the following cases:
4.1 With Healthcare Professionals:
- Your medical records are accessible only to registered doctors and healthcare providers within ICURACONNECT
4.2 With Third-Party Service Providers:
- Payment gateways, diagnostic centers, and pharmacies (where required for service fulfillment)
4.3 Legal & Compliance Requirements:
- In response to legal obligations, court orders, or regulatory compliance under Indian law
4.4 Business Transfers:
- In case of mergers, acquisitions, or restructuring, where user data may be part of asset transfer (users will be notified)
5. USER RIGHTS & CHOICES
You have the right to:
- Access, update, or correct your personal information via the user dashboard
- Withdraw consent for processing your data (may affect service availability)
- Request deletion of your account and health data (subject to legal retention requirements)
- Opt-out of marketing communications at any time
For any requests, contact admin@icuraconnect.com.
6. USE OF COOKIES & TRACKING TECHNOLOGIES
We use cookies to enhance your browsing experience:
- Essential cookies (for platform functionality)
- Analytics cookies (to analyze traffic and usage patterns)
- Users can manage cookie preferences via browser settings
7. THIRD-PARTY LINKS & SERVICES
Our platform may contain links to third-party websites. We are not responsible for their privacy practices. Users should review third-party privacy policies before providing any information.
8. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically. Changes will be posted on our website with an updated “Last Updated” date. Significant changes will be communicated via email or app notifications.
9. CONTACT US
For privacy concerns, data access requests, or complaints, contact:
ICURACONNECT Privacy Officer
Email: admin@icuraconnect.com
10. AUDIO/VIDEO CONSULTATION
At ICURACONNECT, we offer audio and video consultations as part of our telemedicine services. We are committed to maintaining the privacy and security of your personal health information during these consultations. The following points outline how your data is handled during an audio/video consultation:
- Confidentiality of Consultations: All audio and video consultations are conducted securely. We utilize end-to-end encryption for both audio and video communications to ensure that your conversations with healthcare providers remain private and confidential.
- Recording and Storage: We do not record video consultations unless expressly consented to by you. If any recording is made, it will be stored in encrypted format and used only for the purpose of providing healthcare services, such as follow-up care, or as required by law.
- Data Sharing: During audio/video consultations, your health information may be shared with healthcare providers within ICURACONNECT for diagnosis and treatment purposes. However, your information will not be shared with third parties without your consent, except as outlined in this policy.
- Technical Support: In case of technical issues during an audio/video consultation, we may temporarily access your device information to troubleshoot and ensure the smooth functioning of the consultation. This access will be limited to what is necessary for technical support and will be conducted in compliance with this privacy policy.
By using our audio/video consultation services, you consent to the collection, processing, and storage of personal and health information as described in this Privacy Policy.
11. CONSENT FOR TELEMEDICINE APPOINTMENTS
Telemedicine appointments at ICURACONNECT are conducted only after obtaining explicit written consent from the patient or their family/guardian (if the patient is a minor or unable to provide consent). This ensures that you are fully informed and agree to participate in the telemedicine consultation under the following conditions:
- Informed Consent: Before scheduling a telemedicine consultation, we provide detailed information regarding the consultation process, privacy practices, and potential risks involved in receiving healthcare services remotely.
- Consent Process: The patient or their family/guardian is required to sign a consent form electronically via our platform before the consultation is scheduled. This consent confirms that the patient understands and agrees to the use of telemedicine services, including audio/video consultations.
- Withdrawal of Consent: The patient or their family/guardian can withdraw consent at any time prior to or during the consultation. If consent is withdrawn, the telemedicine appointment will be canceled, and no further services will be provided.
By agreeing to this Privacy Policy, you consent to the collection and use of your health information for telemedicine services, as outlined above.
COMPLIANCE WITH TELEMEDICINE PRACTICE GUIDELINES (TPG) 2020
This policy ensures compliance with the Indian Telemedicine Practice Guidelines, which regulate the collection, storage, and transmission of electronic health records (EHRs). Our platform follows strict data security protocols as per these guidelines to protect doctor-patient confidentiality.
By continuing to use our services, you agree to this Privacy Policy and consent to the collection and processing of your personal and health data in accordance with Indian law.
